Refund & Return Policy

Our commitment to conscious commerce extends to transparent and ethical financial practices that honor both our customers and our values.

Our Current Return Policy

At Saundrya Earth, we are deeply committed to the conscious creation and ethical distribution of our skincare rituals. As part of our sustainable business model and to minimize environmental impact through reduced shipping, we do not currently accept product returnsfor change of mind or preference.

Important Notice

We believe in complete transparency. Please review your order carefully before purchase, as we cannot accommodate returns based on scent preferences, texture expectations, or desired results that vary by individual.

Order Cancellation Process

When Can Orders Be Cancelled?

Cancellable Statuses:

  • Pending orders
  • Processing orders
  • On-hold orders

Non-Cancellable:

  • Shipped orders
  • Delivered orders
  • Already cancelled

Customer-Initiated Cancellation

• Access your order in the dashboard

• Select "Cancel Order" option

• Provide cancellation reason

• Automatic refund processing via Razorpay

Admin-Initiated Cancellation

• Inventory issues

• Payment verification failures

• Customer request assistance

• System or processing errors

Refund Process & Payment Handling

Integrated Payment Processing

All transactions at Saundrya Earth are securely processed through Razorpay, India's leading payment gateway. This integration ensures that your financial data remains protected while providing seamless refund processing when applicable.

1

Cancellation Request

Order cancellation initiated with valid reason

2

Razorpay Processing

Automatic refund to original payment method

3

Bank Processing

Amount reflects in 5-10 business days

Refund Timeline

Instant Refunds: Processed immediately upon cancellation approval

Bank Processing: 5-10 business days depending on your bank

Refund Status: Trackable in your order history and Razorpay dashboard

Exceptional Circumstances & Quality Assurance

While we maintain a no-return policy for preference-based decisions, we are committed to resolving genuine issues that fall outside our quality standards. In such exceptional cases, refunds may be processed:

Damaged Products

Products arriving damaged due to shipping issues. Requires photographic evidence within 48 hours of delivery.

Incorrect Shipments

Wrong items received compared to order. Must be reported within 24 hours of delivery with unboxing video.

Quality Defects

Manufacturing defects affecting product safety or performance. Requires detailed documentation.

Expired Products

Products nearing or past expiration date at time of delivery. Batch code verification required.

Documentation Requirements

  • • Clear photographs/videos of the issue
  • • Order number and product batch code
  • • Description of the problem
  • • Timestamp of discovery (within 48 hours of delivery)

Our Environmental Commitment

Our no-return policy is rooted in our commitment to sustainability. Each return shipment generates additional carbon emissions and packaging waste, which contradicts our core mission of environmental stewardship.

Carbon Footprint Reduction

By minimizing unnecessary shipping, we reduce our carbon footprint and contribute to a healthier planet.

Package Waste Prevention

Reduced shipping means less packaging waste, aligning with our closed-loop sustainability goals.

Need Assistance?

For cancellation requests or to report exceptional circumstances, please contact our conscious care team.

Email: care@saundryaearth.com

Response Time: Within 24 hours

Hours: Mon-Sat, 10AM-6PM IST